Guest cycle at front office
Front office employees must be aware of guest services and guest accounting activities at all stages of the guest stay front office staff can effectively serve the guest if they have a clear understanding of the flow of business in hotel. The front office plays a major role in delivering hospitality to guests it sets the stage for a pleasant or an unpleasant visit the front office communicate guest’s requirement to other departments, which work in close coordination and cooperation to deliver required product and services. In a hotel, the front office cashier is the authorized person on behalf of the management to receive foreign exchange as most of the overseas visitors prefer to pay their hotel bills in foreign currency, the cashier must know the rates of exchange. The front desk coordinates guest services and responds to guest requests a variety of financial transactions occur during this stage and are processed according to the front office posting and auditing procedures.
Discuss the need for clear procedures to be set for the pre-arrival stage of the guest cycle introduction the main function of front office management is to welcome the guest and make all transactions smooth for the guest. Pre-arrival, arrival, occupancy, and departure this is our project in front office operation regarding the guest cycle, it's our first time to create this kind of short film so mistakes and errors. Sections of front office-2 for later save related info sometimes when guest keys are lost the workshop of the engineering guest cycle front office function department makes duplicate keys from key blanks the services and activities of the departure stage are performed by a member of the front office staff guest check-out one of.
The use of information and communication technologies (ict) in front office operations of chain hotels in ghana 1albert kwansah ansah, 2victoria s blankson services through all the four stages in the guest cycle that is, pre-arrival, arrival, occupancy and departure the front office. Front office operations i-guest cycle: the guest cycle describes the activities that each guest passes by from the moment he/she calls to communicate a reservation inquiry till he/she departs from the hotel in fact, the guest cycle encompasses 4 different stages, which are depicted in the underneath diagram: pre-arrival arrival occupancy departure each stage of the guest cycle is associated. Other front office financial tasks during the occupancy stage is to verify the charges posted to the guest account and checking guest accounts against the credit limit 4. Sample front office sop / standard operating procedures training f&b training housekeeping training front office formats hospitality basics sop front office hotel formats front office setup guest services reservation guest room duties and responsibility back office job description engineering restaurant beverage service setupmyhotelcom. The registration of guests with reservations and walk ins, the guest establishes a business and legal relationship with the hotel, some hotels may have uniformed staff at the front entrance, guest presents id, gathers all info needed to please guests, method of payment, registration card and guest history record, room key.
The front office usually seeks payment for any outstanding guest account balance during the settlement stage of the guest cycle certain circumstances may require the guest to make a partial or full payment at other times during the guest cycle. Front office- guest cycle the guest cycle the financial transactions of the guest makes while staying in the hotel determine the flow of business through the property traditionally flow of cycle can be divided into a four-stage guest cycle guest cycle pre arrival. There are four different stages to the guest cycle: pre-arrival, arrival, occupancy and departure the front office team are part of each of the four stages we will discuss what happens at each stage and the importance of each stage from both the guests perspective and the perspective of the host accommodation. At the hotel end, the front office accounting system captures the guest’s information such as name, age, contact numbers, probable duration of stay for room reservation and so on arrival the front office reception staff receives the guest in the reception.
Guest cycle at front office
Introduction to front office: the basics, such as the personnel under the front office department, their duties and responsibilities and etc see for yourself , departments and division within a hotel describe the activities in each guest cycle stage of a hotel 2. Front office basics 11 introduction in the hotel to deliver excellent service to the guest the front office staff should know the various stages through which guest passes when he/she stays in the list the various stages in the guest cycle in a hotel 2 explain the detailsof the guest taken during reservation. The front office usually seeks payment for any outstanding guest account balances during the settlement stage of the guest cycle non-guest accounts : a hotel may extend charge privileges to local businesses or agencies as a means of promotion, or to groups conducting meetings, conferences at the hotel.
Typical point of sale activities include registering guests cashier reconciliation and completing guest history recordsintermediate phase of the hotel guest cycle updating room status and hotel guest receivables it is important that the front office develop adequate controls over such key areas as guest credit supervision. During what stage in the guest cycle does a front office desk agent post late charges a pre-arrival b arrival c occupancy d departure 5 match the activity with the stage in the guest cycle: pre-arrival a create a registration record b create a guest history file c.
Chapter 3: the front office department introduction organization of the front office department the guest cycle a typical hotel stay can be divided into four distinct phases, namely: of the front office will a guest first make contact with when wishing to stay in a hotel b) which section(s) will have the opportunity to give guests a. The guest cycle is the foundation of a positive guest experience this course will prepare the student to work in a front office of a lodging establishment guest relations, professional customer service, hospitality computer systems and front office procedures and the guest cycle are the main focus of this course. In this lesson, we'll discuss the four stages of the guest cycle in hotels, including pre-arrival, arrival, occupancy, and departure after finishing this lesson, you should be able to identify.